Cyber Sathhi Terms & Conditions
By choosing to speak to a human cyber security expert through our chatbot, you will be asked for contact details and connected to our helpline service. By using this service, you agree to the following terms and conditions. If you do not agree, please do not proceed.
About Our Helpline
Our helpline is staffed by volunteers with diverse cyber security expertise, offering free assistance. While we strive to help, we may also direct you to other organizations better suited to assist.
Who We Can Support
We provide support to individuals and sole traders within the United Kingdom. A paid option is available for those outside the UK.
Disclaimer
We make every effort to provide accurate information, but it does not constitute legal advice. The Cyber Helpline is not liable for any consequences arising from reliance on the information provided.
Response Times
We aim to respond as soon as possible, but immediate assistance cannot be guaranteed.
Code of Conduct
Abuse towards our helpline team will not be tolerated. If such behavior occurs, the case will be paused and reviewed. Our team provides advice and guidance but will not remotely access accounts, devices, or meet in person to resolve issues.
Confidentiality & Data Sharing
Your case is handled confidentially. Information may be shared internally for expert advice. If third-party support is needed, we will seek your consent before sharing any details.
Supporting Vulnerable Users
Our staff follow strict policies for vulnerable users. Cases involving individuals under 18, those at risk of harm, or those requiring additional support will be escalated for appropriate action.
Police Reporting
We do not report cases to the police unless there is an immediate risk to you or a child. If necessary, we will work with you to ensure protection before taking further action.
Privacy & Security
All information is treated as confidential. Do not share sensitive details such as passwords or account numbers, as these are not required for case handling.
Call Recording
Calls may be recorded for training purposes and to maintain a record of our advice. These recordings are securely stored and deleted when no longer needed.