Guides

We have created a series of guides to help you recover from a variety of cyber attacks. If you’ve already chatted with us , you would have been directed to a specific guide tailored to your issue.

Find the right guide and follow the steps carefully. Once you’re back on track, be sure to read our advice on preventing the same issue from happening again in the future.

Some of these steps require basic IT knowledge, but we’ve designed our guides to be as user-friendly as possible. If you’re unsure about any steps, consider seeking help from an expert. If the guide doesn’t fully resolve your issue, feel free to get back in touch with us for further assistance.

We’d love to understand the impact this issue has had on you. Please take a moment to share your experience by filling out this online form. Your insights will help us enhance our support and better protect future victims.